CBT Nuggets Help Desk Institute HDI Support Center Analyst SCA 英文正式版(教學)





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CBTNuggetsHelpDeskInstituteHDISupportCenterAnalystSCA英文正式版(教學)






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HDI,alsoknownastheHelpDeskInstitute,istheworld’slargest
technicalserviceandsupportmembershipassociationandtheindustry’s
premiercertificationandtrainingbody.Guidedbyaninternational
panelofindustryexpertsandpractitioners,HDIistheleadingresource
forhelpdesk/supportcenteremergingtrendsandbestpractices.HDI
providesmemberswithavastrepositoryofresources,networkingopportunities
andthelargestindustryevent-theHDIAnnualConferenceandExpo.
HDIisadivisionofThinkServices,Inc.

Asof2009,HDIofferedcertificationsinthefollowingprofessional
roles:

HDICustomerSupportRepresentative
HDISupportCenterAnalyst
HDISupportCenterDesktopSupportTechnician
HDISupportCenterManager
HDISupportCenterDirector
KnowledgeManagement:KCSPrinciples
ITILFoundationsv3
HDIhoststheworldconferencefortechnicalsupportprofessionalseach
spring,andaconferenceforservicedeskprofessionalseachfall.In
addition,HDIproducesfourmajortrainingeventsthroughouttheUnited
States.

HDI,andHelpDeskInstitute,areregisteredtrademarksofThinkServices,Inc.